Moving to a virtual PBX has many advantages. In most cases businesses enjoy more productivity, increased customer satisfaction, and decreased telephony costs when they switch from a traditional telephone service to a feature rich Virtual PBX.
Heartland Voip will learn about your business, and how you are using telephony today. Then we will work with you and your team to create a Voip solution to improve your communication workflows.
Once a plan is in place we will connect you with a SIP provider that fits your calling needs and build out your PBX from scratch.
We provide a full service hosting solution to ensure your phone system is worry free.
Give us an hour to learn about your business and provide us your current telephony bill and we will craft you a custom quote!
Out of the box Vicidial is one of the most feature rich and powerful platforms you can choose for your contact center. But that robust feature set comes with a great deal of complexity. Because Vicidial is open source, it provides an excellent base to build about any workflow you can think of. It also allows for integrating real time call data to and from your internal datasets to provide your agents and business with insights not possible on other platforms.
Heartland VOIP has over a decade of experience working with Vicidial in both small and large contact centers to create custom agent screens and optimized workflows.
Watch the video to see a custom agent webform built for a Dell Computers customer survey. The custom workflow dramatically increased agent efficiency by allowing the agent to call multiple contacts from a single screen to complete the survey. The survey results were then instantly available for review.
With over 10 years of Vicidial workflow customization we can add efficiency to your agent workflows that impact your bottom line.
Give us an hour to learn about your contact enter and we will craft you a custom quote!
Twilio is the "swiss army knife" for rapid telephony development. It can easily tie into your existing application or PBX to add new telephony based features and functionality. Want to send text alerts from your application, or create a forwarding number, or complex IVR? Twilio has you covered.
Heartland VOIP has built Twilio enabled applications from simple call forwarding numbers to full intelligent PBX systems.
Watch the video to see an overview of "TextyPitch - A smart phone number for business".
Heartland Voip developed TextyPitch using Twilio and ThinQ to allow businesses to communicate smarter with their customers.
We have experience developing Twilio applications and integrations for a variety of telephony solutions.
Give us an hour to learn about your needs and we will craft you a custom quote!
Heartland Voip has relationships with a variety of wholesale SIP providers. We can help you decide which provider is right for your business based upon the types of calls you make and the kinds of telephony services you need.
We NEVER resell or markup SIP trunking. Instead we introduce you directly to the right provider so you can enjoy the savings of not having to go through a middle man.
Let our knowledge of the SIP provider landscape help you choose the best trunking solution for your calling needs.
Give us an hour to learn about your needs and we'll find you the right SIP provider.
Your network is the backbone of your businees. A poorly configured network can impact all the ways in which you communicate with both your employees and your customers, from voice and email to the sharing of files and information internally and via the internet. A poorly configured network can also pose a large security risk to your organization. Is your guest WiFi separate from your internal network? Is your customer information secure within your organization?
Heartland Voip can design, install and configure a network plan that meets your specific needs. We have experience setting up simple small office networks to large multi office solutions with site-to-site VPN connectivity, multiple VLans and secure guest WiFi.
Is your network secure? Do you need to connect to your office securely from home or on the road? Heartland Voip can design a secure network to increase your productivity.
Give us an hour to learn about your needs and we'll create a custom quote.
Running a small businees means wearing a lot of different hats. Sometimes we all need a little help and advice in areas of our business that are outside of its core. Heartland Voip can help. We've helped businesses solve IT problems from creating a website to implementing a HIPAA compliant remote backup solution. If we can't solve your IT problem we will guide you to a provider that can.
The strength of Heartland Voip lies in our honesty, and ability to solve complex problems.
Give us an hour to learn about your needs and we'll create a custom quote.
Monthly PBX updates & security patches 
